Last updated: 16/12/2025
Still Willows LLC is committed to protecting your privacy and handling personal information in a lawful, fair, and transparent manner.
1. Information We Collect
We may collect:
- Contact details (name, email address, organisation)
- Booking and scheduling information
- Session-related notes (minimal, non-clinical)
- Communications sent to or from Still Willows LLC
- Website usage data (cookies, analytics)
In some cases, we may also collect limited sensitive personal information, such as health-related information or medication details, where voluntarily provided and reasonably necessary for coaching suitability, safety planning, or continuity of service.
2. How We Use Your Information
Personal information is used to:
- Deliver and manage services
- Communicate with clients and organisations
- Administer bookings and payments
- Improve services and website functionality
- Meet legal, regulatory, and ethical obligations
Processing occurs on the basis of consent, contractual necessity, and/or legitimate interests, depending on context and applicable law.
We do not sell or trade personal information.
3. Confidentiality
- Individual coaching sessions are confidential
- Individual information is not shared with employers
- Organisational reporting is aggregated, non-identifiable, and non-clinical
Confidentiality may be limited where disclosure is required by law or where there is a serious and immediate risk of harm.
4. Data Storage & Security
Data is stored securely using reputable third-party platforms.
We take reasonable technical and organisational measures to protect information. No system is completely secure.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy and comply with legal or ethical obligations.
5. Third-Party Providers
Trusted providers (e.g. email, scheduling, video conferencing, analytics) may process data solely for service delivery and are required to maintain appropriate data protection standards.
6. Your Rights
Depending on your location, you may request:
- Access to your data
- Correction of inaccuracies
- Deletion of personal information
- Restriction or objection to certain processing
Requests can be made via the contact details below.
7. Cookies & Analytics
Cookies may be used to enhance website functionality. You may disable cookies via browser settings.
8. Contact
Email: hello@stillwillows.com