Frequently Asked Questions

Most coaching qualifications are built on coaching. Mine is built on clinical training.

I am an Occupational Therapist by background, which means I was trained to look at a person in their actual life, with their actual roles, pressures, and context, rather than applying a framework and hoping it fits. In practice that means I pay attention to what you are doing with your days, not just how you are feeling about them. Stress and burnout are usually symptoms of imbalance, too much going toward work and almost nothing left for rest, connection, or the things that once mattered. Finding where that imbalance sits is often more useful than another coping technique.

It also means there is no standard programme here. What we build has to fit the life you are actually living, or it will not last.

• BSc in Occupational Therapy, University of Cape Town
• Master's in Public Health (MPH), University of Cape Town
• Postgraduate training in Positive Psychology
• Over a decade as an Occupational Therapist across community clinics, frontline services, and organisational health roles in South Africa
• Management of a COVID-19 isolation centre in Cape Town during the pandemic
• Experience working within a psychiatric hospital
• Online counselling and coaching with clients across three continents
• Trauma aware and culturally sensitive practice

Still Willows provides mental wellness coaching, not clinical therapy. Anyone requiring clinical mental health care is guided toward appropriate professional services.

No. Still Willows provides mental wellness coaching, which focuses on stress management, emotional regulation, resilience, and healthy habit building. This is not clinical therapy or psychological treatment.

If an employee requires clinical mental health care, such as treatment for depression, anxiety disorders, trauma, or other mental health conditions, they will be guided toward appropriate professional services.

Traditional Employee Assistance Programmes often have very low utilisation rates, sometimes as low as three to five percent. They typically offer limited sessions, impersonal hotlines, and reactive crisis support.

Still Willows offers:

• Ongoing, high touch coaching rather than once off crisis support
• Real human connection with the same coach over time
• Flexible support that employees actually engage with
• Proactive wellbeing support rather than purely reactive intervention
• Regular engagement focused on everyday stress and sustainability

The difference most teams notice is not the format. It is that people actually use it.

Yes. Still Willows was designed with distributed and remote first teams in mind. All coaching sessions, workshops, and support are delivered virtually, allowing team members to access support regardless of location.

Yes. Organisations can begin with a smaller level of support to assess engagement and impact. Services are flexible and can scale as your team grows or as needs change.

There is no long term commitment required. Support can be adjusted as you go.

Still Willows is flexible for US and European time zones. Scheduling is discussed during the initial discovery call to ensure alignment with your team.

Workshops are short, practical group sessions, typically lasting forty five to sixty minutes. They focus on providing clear strategies that teams can apply immediately.

Topics commonly include:

• Managing stress at work
• Building resilience in demanding environments
• Navigating change and uncertainty
• Developing healthy habits for busy teams
• Preventing burnout

Workshops can also be customised based on the specific needs of your organisation.

Yes. Everything shared in coaching sessions is private and confidential. Managers and HR do not receive information about who is using the service or what is discussed.

Leadership receives only high level, anonymised themes such as common stressors or recurring challenges. This allows organisations to make informed decisions without compromising individual privacy.

Once an organisation is onboarded, employees receive an email containing a booking link. This allows them to schedule sessions directly with the coach at times that suit them.

The booking process is simple, private, and self service. Employees do not need to go through HR or management to access support.

Yes. While Still Willows LLC focuses on supporting organisations, individual coaching is also available for people seeking personal support outside of a workplace arrangement.

Individual coaching can support stress management, finding balance, rebuilding routines, navigating transitions, emotional wellbeing, and sustainable habit building.

Individual coaching is non-clinical and subject to the same Terms of Service and Privacy Policy as organisational coaching.

Those interested are welcome to book a discovery call to discuss whether this support is appropriate for their needs.